Functions
Whatever your wishes in the area of service management are, TOPdesk Enterprise provides you with the tools to make them possible. The features of TOPdesk Enterprise:
- 100% web-based, only one installation required
- all your data at one location
- platform independent
- extensive reporting options and KPI monitoring
- excellent linking and integration capabilities
- SOx/ISO-compliant
- authorizations and settings per user
- independent databases, time-zones and filters
TOPdesk Enterprise can be expanded with two additional modules to further lighten the load of your service desk:
Automate the information flow to and from your service desk by means of predefined emails to callers, automatic updates of changes, and much more.
TOPdesk's online portal means that your service desk is available 24 hours a day. Users can log and track their own calls, easing the pressure on your service desk.
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Modules
TOPdesk comprises various modules. In addition to Call Management and Asset Management, we offer a wide range of additional TOPdesk modules for all your company processes. To list just a few:
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Using ITIL processes, TOPdesk's Problem management module and enables you to resolve structural and recurring problems in your IT infrastructure.
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TOPdesk's Change management module uses ITIL processes to enable you to carry through structural changes in your IT infrastructure in an organized manner.
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Tackle recurring operations such as cleaning and making backups using TOPdesk's Operations management module.
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Making reservations is made easy with TOPdesk's Reservations and Lease management module. Reserve the assets in your organization in no time, using the data in your Configuration management (Asset management).
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Service Level Agreements (SLA) and contract management help you bring clarity in the services that your organization provides.
A list of all available modules
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