Improved User Training
TOPdesk’s user training has been revamped to bring it more in line with the trainees’ daily experience with the software. Research showed us that the customers required training that was more geared towards the processes within their own organization. The trainees also requested lessons on other modules used within their organization. As a result, we have expanded the possibilities when it comes to participating in TOPdesk user training:
- attention paid to the trainee’s own processes and customer situations
- practising in their own (test) environment
- possibility to work with multiple modules
Aside from the user training, TOPdesk offers many other courses, both about the software itself (modules, reports, application management) and the topics discussed during the implementation process, such as Customer-oriented or Process-oriented methodologies.
For more information, visit www.topdesk.com/en/services/consultancy/
or extranet.topdesk.com